They told me it was being returned to the warehouse and I would have to repurchase it. The Newegg return policy is from the date ordered. The famous newegg, GREATLY lowered the quality of its service, almost becoming the dead tigerdirect.ca from the past. They lost a customer and gained a bad review themselves for protecting the morally corrupt from a bad review. A disappointing experience all in all; but had the laptop have been as advertised, this may have been a positive review. I am from the UK (No States), and purchased on the UK website, so this seems very poor considering they actively sell to the UK market.I spoke to 2 different customer care agents - the first was very unhelpful and told me I would need to pay for the return. The prices might be good if Newegg actually had the stuff they advertise on thier site. When I went to checkout, it asked for a cvv, which of course isn't provided in your approval and temp account number info (cvv is printed on the back of the card only, and isn't available electronically for very good security reasons). Newegg advertised a 10% off promo code on a product (AFFSSD22) on 2/22/21 with an expiration date of 2/23/21 23:59 PST. I called customer service. They would not refund or replace the combo. !Will NEVER buy anything from NewEgg again after this terrible experience!! Newegg sent me a shipping label to return the mouse they sent me, even though it had already been returned. My $316 gripe is with Newegg and BTE Outlet in Canada. That wouldnt have been a problem if they actually had the products and were gonna ship it. The HDMI port on the machine is no longer sending signals to my monitor as of Feb 20th. They weren't sure, must be time travel related. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! However; looking at other reviews, this sort of failure from NewEgg seems extremely common. One of their support agent even hangup on my face when I told him what is my fault ! The box that the case was in also looked like it was delivered by Ace Ventura!! If that was handled by a bunch of amateurs they would have been more efficient! They told me to contact Intuit and refuse to do anything! Seagate IronWolf 8TB NAS Hard Drive 7200 RPM 256MB Cache SATA 6.0Gb/s CMR 3.5" Internal HDD for RAID Network Attached Storage ST8000VN0022. I didn't hear ANYTHING from Newegg so I had to contact them and they said they still needed to "process" the package. Mynorder was to be delivered on One day never showed, promised a second day. (Forced)-I've been asked to send the motherboard IN the broken box. Over a week since I ordered. I cannot stress enough to not give this business your money. I paid $10 for shipping. I was missing the wireless receiver from the wireless mouse and keyboard combo I ordered. They are perfectly aware of the reality of the situation. As the actual body of the laptop was steel, it leaves marks when touched, and on arrival, it seemed to me someone had tried to clean off fingerprints etc as there was smearing.The process of purchasing was also a painful experience - with back and forth chasing over when the laptop would be shipped and why my order stayed in a verification stage for so long. I did my holiday shopping early (November). Newegg does not accept orders by chat, email, fax or mail. And Newegg deleted my order history to protected the seller from a bad review. Get fast shipping and top-rated customer service. It shipped from China even though when I purchased it said it would ship from the US. I know it's not their fault my package was stolen, but I had to go through an entire investigation with the UPS and they confirmed it was stolen and sent the report to Newegg along with the remnants of my empty package. Purolator blames newegg for no signature, newegg blames me but there's no optiion to ask for signature. Over the course of that week they resent me all the emails about rejecting the return cause it was covered under manufacturer warrantee, receiving the return, sending the replacement back in time using the same tracking number as the original order. I was told the address was wrong, which it wasn't. They claim the post office lost the parcel but in reality it was never sent, only a shipping label was created to give the appearance that a package was being gathered to ship. Of course, I was extremely reluctant to do so - as the fault was not my own.The second agent was far better and arranged the return for me. I asked what day I received the original order on. And my experience with them is catastrophic. WORST COMPANY EVER. Then they turned me down again saying I was sent a replacement again, even though I wasn't and the seller used the same tracking number as on the original order. After the heater started on fire Newegg declined to offer a refund for a defective product. I waited until 2/23/21 8:00 PST to check out so I could make sure I had everything I needed on my order. The product was refurbished but the pot was a cheap replacement and the coating came off too easily. On average, employees at Newegg.com give their company a 3.3 rating out of 5.0 - which is 17% lower than the average rating for all companies on CareerBliss. They are just giving me the run around hoping I'll eventually give up.Update: I went a couple more rounds with newegg claims department. That was 2 days ago, and nothing. Find great deals on Newegg electronics at Forbes. Newegg has a marketplace guarantee but they refuse to honor it.I ordered a Corsair HARPOON RGB Wireless Rechargeable Gaming Mouse from a 3rd party seller on Dec 3rd, 2019 for the amount of $53.97, including tax. Back in September (now nearly January) I bought an external hard drive from New egg, I wrote a very good review for that hard drive. Read real customer ratings and reviews or write your own. If you have recently received suspect correspondence or a link regarding your data security on Newegg.com, please click here. 39,408 talking about this. The Newegg return policy is quite restrictive. Have since asked them to delete my account. Can you wait one more day? Later that day they rejected the RMA claiming they had already sent me a replacement. They refused to help me, and saying I was past my two month warranty. I can count multiple listings where people have reviewed it as 1 star yet it will not show their written review. Called before delivery to change the address, the rep said she will call UPS to change the delivery address, but she never did. In the end, this is generally a positive Newegg.com review. Yes they have good prices and selection, their search tools and product information is good, and much better than amazon, but if there's any problem, customer service is incompetent, rude, and they ignore feedback. I called again, and another agent refunded my the amount missing and helped me to replace another order. They agreed it was odd the RMA was rejected for warranty repair even though I wasn't returning it because it was broken, but not what I ordered. A free inside look at company reviews and salaries posted anonymously by employees. Wages are low, expectations are high, management has no sense of direction, and they have and will continue to lose good sales people. you get free delivery anyway), don't consider this voucher as something useful; you'll probably never use it. Newegg … This means the business is, indeed, Safe. © 2021 Trustpilot, Inc. All rights reserved. disgusting. Without even having received the refund the machine I was trying to get replaced was out of stock. My purchase of new GPU from abroad was porhibited in my country and I did not know that nor I have any way to know that so my $500 GPU stuck at customs and they refused first to return it. It went all the way to my state then finally got sent back. Newegg.com ships to U.S. customers in the United States, as well as Puerto Rico and APO/FPO/DPO addresses. After 3 weeks, the lost package finally showed up. (I believe newegg is frauding purolator, my motherboard is DOA due to testing at asus, but they pushed and forced me to say its purolators handling of the box. No better than thieves. The actual store and merchandise is OK, but don't buy anything with a rebate, this involves shady third-party rebate companies and you will most likely never get your rebate from them. Idk why everyone is so mad, Newegg as good price and super fast shipping. Consumers satisfied with Newegg most frequently mention computer parts, great prices and free shipping. Even when I provided proof that I wasn't past warranty I could not get a new graphics card or anything done to fix the computer. I sent Newegg pics of what i received. Although of course I will not be using as I returned my purchase, initially I did browse what I could use it for. Never NewEgg... Never.. They also simply ignored my request for escalation. STILL NO REFUND! Please do not order anything from them. What more could you ask for really?Thanks Newegg! Trash company. They were 10x better! Full Name. The shipment never left why can't you cancel a shipping label. After I ordered a processor and the delivery time got pushed out 3 times. A free inside look at company reviews and salaries posted anonymously by employees. I found some speakers which were of interest and added them to my basket. The seller responded to that telling me the same day "DearPlease do not rush to return the goods. I would recommend it. The HDMI port on the machine is no longer sending signals to my monitor as of Feb 20th. Consumers satisfied with Newegg CA most frequently mention computer parts. Jan 13th Newegg accepted that argument and closed the RMA. They kept pushing me into committing fraud.Had to return a motherboard and they asked me to wait for purolator to come and return it to the warehouse.-Had my replacement early, however purolator never came.-I've been asked to keep a broken cardboard box for a month in my house. I feel as if this situation was not at all my fault and that customer service was unwilling to even meet me halfway on a solution. Luckily, I was able to retrieve it but had to drive 1 hour there and back. Newegg has the hottest deals on computers, laptops, LED & LCD TVs, digital cameras, electronics, unlocked phones, office supplies, and so much more! I am extremely disappointed with the entire interaction. Share your voice on ResellerRatings.com Apparently they cannot issue a refund or replacement and don't allow me to review the selelr. Then I logged into the website a few days later to see the status of my order. I was a few days past the 30-day return policy. !New Egg used to be a respectable company years ago, now it just seems like they are trying to rip people off as much as possible, before Amazon puts them out of business.I love how New Egg just has no response to all these bad reviews too, like they know they're reputation is "shady as hell" and they're just trying to steal as much money from people as they can before they go out of business, which, I would expect to be fairly soon.P.S. The stuff that they did deliver to the correct address was left on the doorstep and buried in snow. They are worth being closed down. It arrived unharmed. NewEgg used to be the TO GO place for computer supplies - best pricing in the legitimate market and best customer care - when they Parakum almost 4 years ago Monday, October 31, 2016 04:39 PM 1,494 reviews for Newegg.ca, rated 1.00 stars. This is why I am here. They eventually said that I must contact the bank, and in the end were just plain rude. Avoid this company like ebola!New Egg won't acknowledge your statutory rights, by allowing you to return brand new items that you received broken???? The price of the closest in specs was $400 dollars more without tax. I believe that instead of honoring the original purchase, they found another buyer who payed more for the same item. PS:Even if I let newegg know, - It doesn't change the poor service and dumbed down support. He asked if I still had the tracking number from my return. We will give you a refund afterwards, so sorry for the inconvenience." It's either Amazon or local. Not so good prices when compared to other retailers. £7 off w/ promo code UKD7224, limited offer I just want a refund how can it be THAT hard??? I pointed out that the company had over sixty 1 egg reviews(that was all of their reviews) of other people who had been scammed in the past month. They shipped a bleu one instead the black that shows on the order. Was waiting for the seller to confirm receipt of payment. Newegg Responds to GPU, CPU Shortages With Controversial Lottery System Apparently, the lottery system has a catch: the in-demand RTX 3000 graphics …
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